This winter, Encircle invited Kahi CEO Kevin Dooley to be a keynote speaker on their virtual panel to discuss conquering restoration software struggles. In this video, Kevin discusses how his team overcame the challenges of incorporating new technology and how their commitment to be on the cutting edge of the industry led them to provide better restoration services for their clients.
Objectives and Key Results, I can't drive that home hard enough. I'll give you a real life story. We were predominantly a pen and paper documentation process for moisture readings. We went to implement a new tool, haphazardly installed it, configured it, got the training and really didn't put enough seriousness into it. We didn't have the objectives and key results associated to what our true desired outcomes wanted to be. Long story short, it failed.
So we went back to the pen and paper. Then I got had on a job from a client and because the documentation was lacking it came up to me which caused some heartburn, we'll say putting it lightly. So we went back to the tool and this time around we really put those OKRs into play. It honestly took the better part of 5 to 6 weeks of working on it every day without fail, driving it home consistently. Like the way you would raise your kids. You just gotta keep on it. Yes, please, thank you, manners type deal. Consistency is king.
After that two month period it became habitual. Then my tech started coming back to us to say, I don't know what we would do without this thing now that we're doing it. That's Encircle by the way, I'll give you guys that plug. It was hard at first but let me tell you, we can't live without it now. The point is that you just need to stay on top of it. You need to see it through and work with your people to see where those barriers are. Understand it from your colleagues perspective, and just work through it.
Compassion is king and just keep doing it.